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Order Q: Who do I contact with questions regarding my Bootz order? A: Questions regarding Bootz orders and shipments should be directed towards the Bootz customer service department at (812) 423-5401. Please be prepared with the appropriate information regarding your order. Purchase Q: Where can I purchase a Bootz bathtub, lavatory, or kitchen sink? A: Bootz products are available at and most large plumbing wholesalers nationwide. Q: Can I purchase a Bootz product directly through you? A: Proceed to our "Sales Reps" page and contact a sales agency in your area for purchasing Bootz products. If there is not a Sales Rep in your area, contact us direct for purchasing information elsewhere. Q: How much can I expect to pay for a Bootz product? A: Consumer pricing information is published and furnished to the wholesaler. Q: What are SYNIRON II and BOOTZCAST? A: Both are "The Affordable Alternative" to cast iron. Both are lightweight, reduce sound, and retain water temperature longer than other bathtub materials. Integral molded leveling feet make both easy to install. At 90 lbs., both are designed to improve handling and transportation costs. BootzCast also features a forty- degree lumbar support for comfortable bathing. Inspection Q: Should I inspect the product before installation? A: Yes! Inspection of the purchased fixture is the responsibility of the buyer or installer upon or before installation. This inspection will eliminate costly expenses associated with product replacement. Check for any obvious defects. A majority of problems occurring with Bootz fixtures are the result of careless handling and not from material or manufacturing defects. Damage to the formed steel and the porcelain enamel coating is the result of walking, dropping the fixture, or damaging it with tools during installation. These damages are usually described as chips, shatters, or crazes, and are the responsibility of the buyer or installer. Q: What should I do in case of damage or a defect? A: If a defect or faulty workmanship is involved, contact the place of purchase, and a Bootz representative will adjust the matter fairly and promptly. However, under no circumstances are they obligated to allow claims for consequential damages such as neglect or mishandling during installation or for any labor or other expenses incurred. Our liability is limited to the purchase price of the products. Q: Should I remove the styrofoam pad from the bottom of my 5' bathtub? A: No. This pad serves as support, leveling, deadens sound, etc. Installation Q: How do I install my bathtub, lavatory, or kitchen sink? A: Carefully follow the installation instructions furnished on all Bootz bathtub, lavatory, and kitchen sink cartons. Q: Are cut-out templates furnished with Bootz products? A: Yes. The lavatories and kitchen sinks are furnished with a cut-out template on the outside of the carton (with instructions). The bathtubs are furnished with a "protecto-tub" cut-out to be dropped in the bottom of the sump during installation of the bathtub surround (tile, acrylic shower walls, etc.) Q: I am missing mounting clips for my Bootz kitchen sink/lavatory. What should I do? A: Please call our customer service department at (812) 423-5401 and they will be shipped at no charge that same day. Care and Cleaning Q: I just installed my bathtub and I have rust developing. What should I do? A: All Bootz bathtubs are sprayed twice with a ground and finish coat, then fired between 1600 and 1800 degrees. It is during this process that the porcelain (glass) is melted and formed. The chance of rust coming from the steel substrate is slim to none. Your bathtub is not rusting unless it was mishandled, dropped, or abused during installation. The rust will occur as a result of your Bootz bathtub being used as a catch-all during installation in a new home, or used as a clean-out for paintbrushes, tiling tools, etc. This bathtub may have a buildup of soap, grout, and paint that has adhered between the slip resistant finish. The rust is a form of metallic material that is embedded into the dirty surface of the slip-resistant material. This rust or foreign matter can come from many different areas: nails, filings from pipes, drilling metal studs, tiling tools, hammers, steel wool, etc. Q: How do I get rid of the rust (rust specks)? A: Lots of water, a nylon brush, and one of two highly recommended cleaning products. Zud or Bar Keepers Friend, both containing oxalic acid, melt the scum and the nylon brush cleans the rust, bringing the slip-resistant material back to its original state without damaging it. Visit our "Cleaning and Care" page for more information. Q: What can I use to repair a chip? A: A porcelain-enamel repair kit such as Porc-a-fix.
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